State Farm® Insurance Agent Jacqui Lugar
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Margarette Shelton
October 29, 2024
5
out of
5
rating by Margarette Shelton
"Jacqui and her staff are friendly, courteous, and knowledgeable. We have had only 1 need for assistance related to our home, and they facilitated a prompt response to the issue and helped us find a good provider for the services that we needed."
Veronica Macias
October 25, 2024
5
out of
5
rating by Veronica Macias
"Veronica Acuna always goes far & beyond to assist me in all my insurance concerns/needs! Thank you Veronica for all that you do and for such a friendly service."
We responded:
"Hi Veronica!! Thank you for giving Veronica such a GREAT review!! I am very proud to have her as part of my team. She takes care of every client with love and care!! Thank your for being a part of my State Farm Family for all these years!! Have a happy Halloween and many blessings!! Jacqui Lugar"
Jennie Rosio
October 25, 2024
5
out of
5
rating by Jennie Rosio
"This team is amazing. Don’t just compare prices! Compare services! Their prices are good, but the service is amazing. I highly recommend them. I was in an accident recently and — believe me — you need someone on your side. These people are on your side."
We responded:
"Hi Jennie, much for letting me and everyone in review land about the service at my office. I love my team and I love the service that they provide for my clients. I know you have been working with Cris, she is amazing and as you know she will continue to take excellent care of you!! Thank you for being a part of my State Farm Family for so long!! Many blessings. Jacqui Lugar"
Luke McCarley
August 26, 2024
5
out of
5
rating by Luke McCarley
"Cristen was a wonderful to deal with. She handled all of my questions, explained my insurance options and took care of everything in one call. It was great to get a real person on the phone. Thanks!"
We responded:
"Luke, thank you for your positive review. I'm glad Cristen could assist you effectively and answer all your questions in one call. We appreciate your feedback and are always here for any future needs. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Ranger52
August 23, 2024
5
out of
5
rating by Ranger52
"Good Service, Kendall was very professional"
We responded:
"Thank you. I'm glad you had a positive experience with Kendall's professional service. If you need any further assistance, our office is here to help. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Karim Faraj
August 21, 2024
5
out of
5
rating by Karim Faraj
"I just insured my car with State Farm, and the agent, Robert Jackson, was of great help. He was very patient and took the time to answer all my questions and concerns. He did everything in his power to give me the best deal possible. I would highly recommend his service."
We responded:
"Karim, thank you for your positive review. I'm happy to know that Robert was able to assist you effectively with your car insurance. We appreciate your recommendation and are here for any future questions or needs you may have. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Lori Herrmann
August 6, 2024
5
out of
5
rating by Lori Herrmann
"I have worked with one of Jacqui’s team members, Sahara Villa, on multiple insurance transactions. She is courteous and professional. Her communication is top notch. I would definitely recommend this team for all of your insurance needs!"
We responded:
"Hey Lori! Thanks a lot for your awesome review! We're so happy to hear that Sahara has been courteous and professional in handling your insurance transactions. Your recommendation means a lot to us! If you need anything else, we're here to help! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Ernestina Olivarez
July 25, 2024
5
out of
5
rating by Ernestina Olivarez
"I would recommend State Farm insurance in a heartbeat. Sahara Villa is always there when I have any questions or any concerns about our policy. I had my parents also change there car insurance to State Farm. We are both happy customers ."
We responded:
"Hi Ernestina! Thanks a ton for your awesome review! I'm so glad to hear that Sahara has been able to assist you with your questions and concerns. It's fantastic that your parents are also happy with their car insurance switch to State Farm! We're always here for you and your family. If you ever need anything else, just let us know! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Tessa Miller
July 23, 2024
5
out of
5
rating by Tessa Miller
"My family needed to switch insurances and we were able to get with Sahara Villa who was AMAZING at her job. She made the transition extremely smooth and was able to help me explore all my options on savings etc. We are so happy with our change in insurances."
We responded:
"Hi Tessa! Thanks so much for your awesome review! We're really happy that Sahara made your transition smooth and helped you explore all your savings options. We're glad you're satisfied with your new insurance! If you need anything else, feel free to reach out anytime. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Shelby Garcia
July 23, 2024
5
out of
5
rating by Shelby Garcia
"We switched insurance over to State Farm after talking with Sahara… She has been amazing to work with! Always answers all of my questions and takes care of us!"
We responded:
"Hey Shelby, thanks a bunch for the awesome review! We're so happy to hear that Sahara has been amazing to work with and that she's been able to answer all your questions and take care of you! If you ever need anything else, we're here for you! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Gaby Ortiz
June 18, 2024
5
out of
5
rating by Gaby Ortiz
"Jacqui was amazing during what is normally a stressful situation. Jacqui's customer service was next level and I always felt like I was in good hands. I would highly recommend Jacqui and State Farm to all my friends and families."
We responded:
"Gaby, I'm ecstatic to hear you found my customer service exceptional and felt well taken care of during a potentially stressful time! I'm grateful for your recommendation to friends and family. Please remember I'm here for all your insurance needs. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Cassandra Apodaca
June 7, 2024
5
out of
5
rating by Cassandra Apodaca
"Alex was great. He was patient and took the time to find out my needs. He got that surety bond to me in no time and Im wsy out in Houston. Thanks Alex!!!"
We responded:
"Thank you, Cassandra! I'm pleased to hear that Alex provided patient and efficient service in getting your surety bond to you quickly. We're glad to have helped you out in Houston and look forward to assisting you with any future insurance needs. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Everett Ward
June 3, 2024
5
out of
5
rating by Everett Ward
"Chris was very helpful"
We responded:
"Everett, we're pleased to hear that Chris was very helpful! Providing exceptional service is our top priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, our office is here for you! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Debra Short
April 29, 2024
5
out of
5
rating by Debra Short
"Sahara Ellis is wonderful to work with!! She exhibited excellent listening skills and was able to answer all my questions. She is quick to respond and able to meet my desired needs!!"
We responded:
"Debra, thank you! Your positive feedback means a lot to us. Sahara is a fantastic asset to our team, and we’re glad she was able to deliver for your insurance policies."
Gayle Reeves
March 29, 2024
5
out of
5
rating by Gayle Reeves
"Chris couldn't have been more helpful, and kind!! The Best agent I've had the pleasure of using in All my years!!"
We responded:
"Thank you for your delightful feedback, Gayle! I'm pleased to hear that you had a positive experience with our office! We're here to assist you with any insurance needs you may have in the future! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Jamal Hansen
February 23, 2024
5
out of
5
rating by Jamal Hansen
"Chris was super knowledgable and friendly. She helped with answers to all of my questions and my insurance needs. Thank you!"
We responded:
"Jamal, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Chris cares a lot about our customers."
Sean Pettit
February 6, 2024
5
out of
5
rating by Sean Pettit
"Kendall Richardson was very helpful. She answered all my question and was able to add my vehicle to my policy with no issues. Thank You!"
We responded:
"We love seeing reviews like this, Sean! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Ken Jones
January 8, 2024
5
out of
5
rating by Ken Jones
"Sahara is an outstanding asset to this office. I have worked with her several times in the last few years and she has always been friendly, courteous, patient and professional. She makes every attempt to answer my questions, resolve any issues and is always sympathetic to my concerns. Thank you for all, Sahara!"
We responded:
"Ken, it has been a pleasure working with you!! I look forward to continuing to help you now and in the future!! Happy Holidays!! Jacqui "
That Guy
September 18, 2023
2
out of
5
rating by That Guy
"Prices have gone through the roof with State Farm on home Insurance. After 14 years pulled all my vehicles and house and went with Allstate and cut my premiums by 1/2 on my homes. Auto was about the same. Jacqui never called and said a word afterwards. So much for loyalty over the years to supporting her agency."
We responded:
"Hi, thank you for taking the time to tell us about your updated experience. We have looked into this and would love to talk with you about how we can remedy this issue. Please call our office at (210) 822-2121."
Sable Waters
August 24, 2023
5
out of
5
rating by Sable Waters
"The office is responsive and Jacqui will take all the time needed to help walk through any questions or concerns."
We responded:
"Sable thank you so much for taking your time out to give my Team and I a review. We love helping all of clients who are a part of my State Farm Family!! "
Chris Thompson
July 18, 2023
5
out of
5
rating by Chris Thompson
"Cris hill did an amazing job and saved me a bunch of money on my insurance. She was a sweetheart and deserves a raise! Keep up the wonderful work. You are appreciated."
We responded:
"Chris, it was a joy working with you. Cris is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."
James Brooks
July 3, 2023
5
out of
5
rating by James Brooks
"exceptional service...thank you!"
We responded:
"We are overjoyed by reviews like this, James! Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Capri Elfrez
June 29, 2023
5
out of
5
rating by Capri Elfrez
"Great agent who is always available to help and answer questions. We had an auto claim recently and the online claims process was so easy!"
We responded:
"Capri, thanks for responding!! Very much appreciated!! As I recommended our "Select Service" claims recommendation is much more streamlined!! I am so happy to hear you had a great experience!"
Joey Rodriguez
April 26, 2023
5
out of
5
rating by Joey Rodriguez
"This is by far the greatest insurance group I’ve EVER worked with. They make everything so smooth and easy for me. Jacqui and her staff are stellar! I will always do my business with this team! I give them 10 stars!"
We responded:
"Joey, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Meredith Fox
March 2, 2023
5
out of
5
rating by Meredith Fox
"I highly recommend Jacqui Lugar and her team. I have been a client with them for years, and their communication and accommodation is superb."
We responded:
"Thank you for the five-stars, Meredith! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."