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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

That Guy

September 18, 2023

2  out of  5 rating by That Guy
"Prices have gone through the roof with State Farm on home Insurance. After 14 years pulled all my vehicles and house and went with Allstate and cut my premiums by 1/2 on my homes. Auto was about the same. Jacqui never called and said a word afterwards. So much for loyalty over the years to supporting her agency."

Sable Waters

August 24, 2023

5  out of  5 rating by Sable Waters
"The office is responsive and Jacqui will take all the time needed to help walk through any questions or concerns."

Chris Thompson

July 18, 2023

5  out of  5 rating by Chris Thompson
"Cris hill did an amazing job and saved me a bunch of money on my insurance. She was a sweetheart and deserves a raise! Keep up the wonderful work. You are appreciated."

James Brooks

July 3, 2023

5  out of  5 rating by James Brooks
"exceptional service...thank you!"

Capri Elfrez

June 29, 2023

5  out of  5 rating by Capri Elfrez
"Great agent who is always available to help and answer questions. We had an auto claim recently and the online claims process was so easy!"

Joey Rodriguez

April 26, 2023

5  out of  5 rating by Joey Rodriguez
"This is by far the greatest insurance group I’ve EVER worked with. They make everything so smooth and easy for me. Jacqui and her staff are stellar! I will always do my business with this team! I give them 10 stars!"

Meredith Fox

March 2, 2023

5  out of  5 rating by Meredith Fox
"I highly recommend Jacqui Lugar and her team. I have been a client with them for years, and their communication and accommodation is superb."

Gabriela Camacho

March 1, 2023

5  out of  5 rating by Gabriela Camacho
"Great, speedy thorough service! All my questions were answered with no trouble at all!"

Imelda Arredondo

February 4, 2023

5  out of  5 rating by Imelda Arredondo
"Nancy Robles, She is a very good seller, she is very friendly,, solves all your concerns"

Kenneth P Knowlan Jr

February 4, 2023

5  out of  5 rating by Kenneth P Knowlan Jr
"We was looking for insurance cheaper than Allstate. But, we wanted the same coverage or better. Well, we talked to Nancy who is working there and she stunned us. Not only was it cheaper but we got better coverage. We didn’t hesitate to switch carriers. Give them a call!!!"

Allison Robles

February 3, 2023

5  out of  5 rating by Allison Robles
"Nancy was very helpful and always gets back to me in a timely manner. I couldn’t ask for a better insurance company to work with. Excellent customer service! Keep it up!!"

leslie cuellar

February 2, 2023

5  out of  5 rating by leslie cuellar
"Nancy Molinar has been there to help me with any questions I have. Excellent service and very professional."

Caro Sanchez

February 2, 2023

5  out of  5 rating by Caro Sanchez
"(Translated by Google) Good afternoon, I am Sr. Olga, Nancy's client, I am super happy with the attention that Nancy gives us, always very friendly and dedicated to her work 😘🥰❤️❤️❤️ (Original) Buenas tardes soy la sr Olga clienta de Nancy estoy súper contenta Con las attenciones que Nancy nos brinda siempre muy hamable y dedicada a su trabajo 😘🥰❤️❤️❤️"

Caro Sanchez

February 2, 2023

5  out of  5 rating by Caro Sanchez
"(Translated by Google) Excellent service, I am very happy with the attention 🥰 and more than Nancy, she is super friendly, she always answers my questions and I feel super safe with her 🥰🥰❤️❤️ (Original) Excelente servio estoy muy contenta con la atención 🥰 y mas de Nancy ella es super hamable simpre contestado mis dudas y me siento super segura con ella 🥰🥰❤️❤️"

THOR from Texas

January 26, 2023

4  out of  5 rating by THOR from Texas
"Veronica at Jacqui Lugars State Farm was excellent in customer service she answered my questions and was not only detailed and patient, but very informative. Definitely glad I chose to stay with this insurance company."

Orlando Arredondo

January 26, 2023

5  out of  5 rating by Orlando Arredondo
"Veronica, out of Jacqui Lugar’s office, has been the most pleasant and professional person I’ve dealt with. She is always in constant contact with me and is always just a text or phone call away. She is a great asset to her team and represents State Farm in a great way! Thank you Veronica!!!"

Ronald Hodge

January 24, 2023

5  out of  5 rating by Ronald Hodge
"I had some plumbing issue. The plumber wrote the report incorrectly. The person who reviews the claim for state declined my claim. I got with Jacqui and she told me what I needed to do. I got with the plumbers supervisor,I sent him the report and pictures and he agreed with me that it was not a foundation shift and rewrote the report. Jacqui sent everything back up to HSB. I sent them more pictures and this time my $6000.00 claim was approved. Jacqui went above and beyond for her client. I would recommend Jacqui Lugar State Farm to anyone who wants an agent that will listen to your issue and see if there's anyway she can help. I have been with State Farm for 17 years and this is not the first time Jacqui has gone above and beyond. Ronald W Hodge"

Tammy Casias

January 24, 2023

5  out of  5 rating by Tammy Casias
"Veronica Acuna was very helpful! Answered all my questions and got me set up with auto insurance!! Thank you!!"

Sharon Chisholm

January 17, 2023

5  out of  5 rating by Sharon Chisholm
"Always responds in a timely fashion and never disputes my requests"

Teresa Castillo

January 12, 2023

4  out of  5 rating by Teresa Castillo
"Veronica has been very helpful when I call and ask questions on my account. I'd highly recommend state farm as your insurance company"

Maria Gonzalez

January 11, 2023

5  out of  5 rating by Maria Gonzalez
"Veronica goes above and beyond to not only answer every question you have, but also to make sure that you leave the conversation without any confusion. She is proficient, professional and an honest joy to work with. Thank you Veronica for all you help and personal attention!!"

Ken Jones

December 13, 2022

5  out of  5 rating by Ken Jones
"Ms Lugar is the ideal insurance agent! She is very professional, knowledgeable, courteous, friendly and most of all just a nice individual who understands our needs."

Abram Graham

October 7, 2022

5  out of  5 rating by Abram Graham
"Excellent service as always that why I am a loyal client."

Jennifer Zane

September 2, 2022

5  out of  5 rating by Jennifer Zane
"Veronica, the billing and service specialist is so knowledgeable, friendly, and easy to work with. She helped me set up everything over the phone and by email!"

Delaney Haan

August 24, 2022

5  out of  5 rating by Delaney Haan
"Always such a great experience working with Jacqui and her team!"