State Farm® Insurance Agent Jacqui Lugar
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Emeline Chesser
March 7, 2025
5
out of
5
rating by Emeline Chesser
"Veronica and Sahara promptly provided me with all the info I requested. Great assets to this office."
We responded:
"Hi Emeline, we are honored by your positive feedback! I agree, Sahara & Veronica are amazing assets to my office, and it is fabulous that you let us know with this review. You are very much appreciated!! Have a blessed Spring!! Jacqui"
Selena Chavez
March 6, 2025
5
out of
5
rating by Selena Chavez
"Veronica, has been wonderful and professional to work with at Jacqui Lugar office with helping me make adjust my policies."
We responded:
"Hi Selena!! I hope you are doing well!! I so thank you for giving Veronica reviews, she and my team are great. Thank you so much for trusting us with your business!! Have a blessed Spring!! Jacqui"
carole dornbluth
February 25, 2025
5
out of
5
rating by carole dornbluth
"Veronica helped me get documents for my policy.She was patient and helped me understand how to contact several places to resolve my issue.Excellent customer service!"
We responded:
"Carole, thank you for your 5-star review! Veronica is definitely a rockstar and I appreciate you giving her a review along with the office!! My State Farm team and I are happy so be your GOOD NEIGHBOR!! Jacqui"
Tracie Ochoa
February 21, 2025
5
out of
5
rating by Tracie Ochoa
"I have worked with Jacqui and her team for years. Veronica Acuna and the rest of the staff provide outstanding customer service!!"
We responded:
"Tracie, thank you for reviewing my State Farm office and team and Veronica!! Veronica is definitely a game changer for our clients and team!! I am thrilled to know you had a positive experience with us; your satisfaction is our top priority! As always, I look forward to continuing to support you and your family's insurance needs. Blessings, Jacqui"
Charlotte Carpenter
January 31, 2025
5
out of
5
rating by Charlotte Carpenter
"Sahara is delightful to work with. I am impressed with her professionalism & customer service skills. She responds to my inquiries quickly & efficiently & her attention to details is always on point. I will miss working with her & wish her the best as she continues to grow in her career. She is an asset to the agency & I hope they appreciate what she brings to the table."
We responded:
"Charlotte, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. I do value Sahara and my team very much. You will be missed, if you come back to Texas give Sahara or myself a call. We will be happy to take excellent care of you again and have you back in my State Farm family!! Jacqui Lugar"
Vernitia Johnson
December 18, 2024
5
out of
5
rating by Vernitia Johnson
"Jacqui is awesome to work with. Whenever I send a customer her way, she takes great care of them!!"
We responded:
"Hi Vernitia, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Karla Pámanes
December 18, 2024
5
out of
5
rating by Karla Pámanes
"Jacqui Lugar and her team at State Farm are absolutely amazing! They go above and beyond to make sure their clients are well taken care of, offering personalized guidance and support every step of the way. Jacqui is incredibly knowledgeable, professional, and always quick to answer any questions I have. It’s clear she genuinely cares about her clients and wants to help them feel confident in their insurance decisions. I’m so glad I chose Jacqui Lugar and State Farm for my insurance needs—I highly recommend her!"
We responded:
"Karla, I appreciate your review! We are delighted to know you had a great experience with my State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. I am here to help!"
Andrew Riley
December 18, 2024
5
out of
5
rating by Andrew Riley
"Easy to work with, great customer service"
We responded:
"Andrew, I really your 5-star review! My State Farm team and I are happy to be your good neighbor!"
kalvinjo
December 18, 2024
5
out of
5
rating by kalvinjo
"Jacqui and her staff are amazing! They were concerned about both my rate and the coverages that I needed! Thank you so much"
We responded:
"Thank you for taking the time to share your thoughts! I am glad to know you’re satisfied with the service at my State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Steve
November 9, 2024
5
out of
5
rating by Steve
"I've been working with Jacqui and her team for more than a decade - their service has been phenomenal and they've been very helpful working through the few claims I've had over this time."
We responded:
"Steve, my team and I appreciate you and love helping our clients!! We all look forward to more years helping you and your family!! Have a very blessed Holiday Season!! Jacqui Lugar"
Margarette Shelton
October 29, 2024
5
out of
5
rating by Margarette Shelton
"Jacqui and her staff are friendly, courteous, and knowledgeable. We have had only 1 need for assistance related to our home, and they facilitated a prompt response to the issue and helped us find a good provider for the services that we needed."
We responded:
"Hi Margarette, we are here to help always!! We appreciate you and look forward to helping you when you need us! Thank you and have a fantastic holiday!! Jacqui Lugar"
Veronica Macias
October 25, 2024
5
out of
5
rating by Veronica Macias
"Veronica Acuna always goes far & beyond to assist me in all my insurance concerns/needs! Thank you Veronica for all that you do and for such a friendly service."
We responded:
"Hi Veronica!! Thank you for giving Veronica such a GREAT review!! I am very proud to have her as part of my team. She takes care of every client with love and care!! Thank your for being a part of my State Farm Family for all these years!! Have a happy Halloween and many blessings!! Jacqui Lugar"
Jennie Rosio
October 25, 2024
5
out of
5
rating by Jennie Rosio
"This team is amazing. Don’t just compare prices! Compare services! Their prices are good, but the service is amazing. I highly recommend them. I was in an accident recently and — believe me — you need someone on your side. These people are on your side."
We responded:
"Hi Jennie, much for letting me and everyone in review land about the service at my office. I love my team and I love the service that they provide for my clients. I know you have been working with Cris, she is amazing and as you know she will continue to take excellent care of you!! Thank you for being a part of my State Farm Family for so long!! Many blessings. Jacqui Lugar"
Luke McCarley
August 26, 2024
5
out of
5
rating by Luke McCarley
"Cristen was a wonderful to deal with. She handled all of my questions, explained my insurance options and took care of everything in one call. It was great to get a real person on the phone. Thanks!"
We responded:
"Luke, thank you for your positive review. I'm glad Cristen could assist you effectively and answer all your questions in one call. We appreciate your feedback and are always here for any future needs. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Ranger52
August 23, 2024
5
out of
5
rating by Ranger52
"Good Service, Kendall was very professional"
We responded:
"Thank you. I'm glad you had a positive experience with Kendall's professional service. If you need any further assistance, our office is here to help. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Karim Faraj
August 21, 2024
5
out of
5
rating by Karim Faraj
"I just insured my car with State Farm, and the agent, Robert Jackson, was of great help. He was very patient and took the time to answer all my questions and concerns. He did everything in his power to give me the best deal possible. I would highly recommend his service."
We responded:
"Karim, thank you for your positive review. I'm happy to know that Robert was able to assist you effectively with your car insurance. We appreciate your recommendation and are here for any future questions or needs you may have. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Lori Herrmann
August 6, 2024
5
out of
5
rating by Lori Herrmann
"I have worked with one of Jacqui’s team members, Sahara Villa, on multiple insurance transactions. She is courteous and professional. Her communication is top notch. I would definitely recommend this team for all of your insurance needs!"
We responded:
"Hey Lori! Thanks a lot for your awesome review! We're so happy to hear that Sahara has been courteous and professional in handling your insurance transactions. Your recommendation means a lot to us! If you need anything else, we're here to help! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Ernestina Olivarez
July 25, 2024
5
out of
5
rating by Ernestina Olivarez
"I would recommend State Farm insurance in a heartbeat. Sahara Villa is always there when I have any questions or any concerns about our policy. I had my parents also change there car insurance to State Farm. We are both happy customers ."
We responded:
"Hi Ernestina! Thanks a ton for your awesome review! I'm so glad to hear that Sahara has been able to assist you with your questions and concerns. It's fantastic that your parents are also happy with their car insurance switch to State Farm! We're always here for you and your family. If you ever need anything else, just let us know! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Tessa Miller
July 23, 2024
5
out of
5
rating by Tessa Miller
"My family needed to switch insurances and we were able to get with Sahara Villa who was AMAZING at her job. She made the transition extremely smooth and was able to help me explore all my options on savings etc. We are so happy with our change in insurances."
We responded:
"Hi Tessa! Thanks so much for your awesome review! We're really happy that Sahara made your transition smooth and helped you explore all your savings options. We're glad you're satisfied with your new insurance! If you need anything else, feel free to reach out anytime. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Shelby Garcia
July 23, 2024
5
out of
5
rating by Shelby Garcia
"We switched insurance over to State Farm after talking with Sahara… She has been amazing to work with! Always answers all of my questions and takes care of us!"
We responded:
"Hey Shelby, thanks a bunch for the awesome review! We're so happy to hear that Sahara has been amazing to work with and that she's been able to answer all your questions and take care of you! If you ever need anything else, we're here for you! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Gaby Ortiz
June 18, 2024
5
out of
5
rating by Gaby Ortiz
"Jacqui was amazing during what is normally a stressful situation. Jacqui's customer service was next level and I always felt like I was in good hands. I would highly recommend Jacqui and State Farm to all my friends and families."
We responded:
"Gaby, I'm ecstatic to hear you found my customer service exceptional and felt well taken care of during a potentially stressful time! I'm grateful for your recommendation to friends and family. Please remember I'm here for all your insurance needs. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Cassandra Apodaca
June 7, 2024
5
out of
5
rating by Cassandra Apodaca
"Alex was great. He was patient and took the time to find out my needs. He got that surety bond to me in no time and Im wsy out in Houston. Thanks Alex!!!"
We responded:
"Thank you, Cassandra! I'm pleased to hear that Alex provided patient and efficient service in getting your surety bond to you quickly. We're glad to have helped you out in Houston and look forward to assisting you with any future insurance needs. - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Everett Ward
June 3, 2024
5
out of
5
rating by Everett Ward
"Chris was very helpful"
We responded:
"Everett, we're pleased to hear that Chris was very helpful! Providing exceptional service is our top priority, and we're grateful for your positive feedback. If you ever need assistance with your insurance needs, our office is here for you! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"
Debra Short
April 29, 2024
5
out of
5
rating by Debra Short
"Sahara Ellis is wonderful to work with!! She exhibited excellent listening skills and was able to answer all my questions. She is quick to respond and able to meet my desired needs!!"
We responded:
"Debra, thank you! Your positive feedback means a lot to us. Sahara is a fantastic asset to our team, and we’re glad she was able to deliver for your insurance policies."
Gayle Reeves
March 29, 2024
5
out of
5
rating by Gayle Reeves
"Chris couldn't have been more helpful, and kind!! The Best agent I've had the pleasure of using in All my years!!"
We responded:
"Thank you for your delightful feedback, Gayle! I'm pleased to hear that you had a positive experience with our office! We're here to assist you with any insurance needs you may have in the future! - Jacqui Lugar - State Farm Insurance Agent, San Antonio, TX"